What Drives Us: Our Core Values

At the heart of everything we do are five core values that shape our culture, guide our decisions, and keep us moving forward as a team. These aren't just words on a wall—they’re the standard we hold ourselves to every day.

1. Be Proud, Be Passionate

We believe great work starts with ownership and enthusiasm. We take pride in what we create—not just in the final product, but in how we get there. Every project is a chance to bring our best selves forward, to stand behind our work with confidence, and to let our passion drive innovation and excellence. We care deeply, and it shows.

2. Find the Good, Spread the Vibe

Positive energy creates momentum. We seek out what's working, celebrate wins (big and small), and uplift the people around us. Challenges come and go, but our attitude is what sets us apart. Whether we’re collaborating with teammates or serving customers, we lead with kindness, optimism, and the belief that every day is an opportunity to make someone’s day better.

3. Stay Curious

We never stop learning. Curiosity fuels our growth and keeps us adaptable in a world that’s constantly changing. We ask questions, dig deeper, and stay open to new ideas and perspectives. If there's a better way to do something, we want to find it. We embrace experimentation, welcome feedback, and strive to learn something new—every single day.

4. Respect Everyone, Respect Everything

Respect is the foundation of trust—and trust is the foundation of great teams. We listen before we speak. We value different viewpoints. We honor our commitments, treat people with dignity, and take care of the resources we’re given. Whether it’s a teammate’s time, a client’s business, or the planet we live on—we believe everything deserves thoughtful attention.

5. Get It Done

We show up with purpose and deliver with focus. When we say we’ll do something, we follow through—no excuses, no shortcuts. We believe in rolling up our sleeves, solving problems, and pushing through obstacles to make things happen. Results matter—but so does the grit, resourcefulness, and accountability it takes to get there.

Join Us

At the intersection of foodservice and innovation, you’ll find Culinary Depot—a company built on hard work, hands-on experience, and a relentless drive to serve. Founded by Sholem Potash in 1999 and expanded under CEO Michael Lichter, we’ve grown from a trusted equipment supplier into a full-service solution for commercial kitchens across the country.

Our mission is simple: deliver excellence to our customers and opportunity to our team. We’re passionate about what we do, and we believe that when our people thrive, our business thrives. Whether you're on the front lines or behind the scenes, your work matters here.

We’re proud of where we came from—and even more excited about where we’re going. If you're ready to grow with a company that values dedication, curiosity, and getting things done, we invite you to explore our open positions and apply today.

Lead Service Coordinator

Spring Valley, NY

Full Time

Mid Level

Culinary Depot is a national distributor of foodservice equipment and supplies serving restaurants, institutions, and commercial kitchens. The Service Lead directs the service department and is accountable for the quality, speed, and consistency of the post-sale customer experience.

This role oversees the service coordinators, manages vendor and technician performance, and develops the processes and reporting required to resolve cases efficiently and at scale.

Key Responsibilities

Manage response and resolution times across all open service cases, with a focus on reducing aging and unresolved cases
Establish consistent, proactive customer communication standards and serve as the point of escalation for complex or sensitive cases
Hold vendors, technicians, and Authorized Service Agents accountable to agreed service standards and timelines, and strengthen those relationships to accelerate resolutions
Monitor vendor performance, warranty claims, and reimbursement
Improve tracking and visibility across parts, vendors, technicians, and warranties
Develop scalable service processes and identify opportunities to automate workflows and customer status updates
Own department reporting and KPIs, including response times, open case volume, vendor delays, and resolution timelines
Train, coach, and develop the service coordinators, and establish a departmental culture of urgency, ownership, and accountability

Measures of Success

Consistent, reliable service delivery and improved customer satisfaction
Measurable reduction in vendor delays and customer escalations
Increased automation and reduced manual follow-up
A well-organized, accountable service department positioned to scale

Qualifications

Demonstrated experience leading a service, support, or operations team
Highly organized and detail-oriented, with sound judgment under pressure
Strong sense of urgency and follow-through across competing priorities
Ability to hold vendors accountable while maintaining a professional, empathetic approach with customers, and to develop that capability in others
Process-oriented, with a track record of improving operational efficiency
Experience in foodservice equipment, warranty and ASA networks, or field service coordination preferred

Compensation and Benefits

Health insurance, 401(k) with company match, paid time off, and paid holidays.

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