What Drives Us: Our Core Values

At the heart of everything we do are five core values that shape our culture, guide our decisions, and keep us moving forward as a team. These aren't just words on a wall—they’re the standard we hold ourselves to every day.

1. Be Proud, Be Passionate

We believe great work starts with ownership and enthusiasm. We take pride in what we create—not just in the final product, but in how we get there. Every project is a chance to bring our best selves forward, to stand behind our work with confidence, and to let our passion drive innovation and excellence. We care deeply, and it shows.

2. Find the Good, Spread the Vibe

Positive energy creates momentum. We seek out what's working, celebrate wins (big and small), and uplift the people around us. Challenges come and go, but our attitude is what sets us apart. Whether we’re collaborating with teammates or serving customers, we lead with kindness, optimism, and the belief that every day is an opportunity to make someone’s day better.

3. Stay Curious

We never stop learning. Curiosity fuels our growth and keeps us adaptable in a world that’s constantly changing. We ask questions, dig deeper, and stay open to new ideas and perspectives. If there's a better way to do something, we want to find it. We embrace experimentation, welcome feedback, and strive to learn something new—every single day.

4. Respect Everyone, Respect Everything

Respect is the foundation of trust—and trust is the foundation of great teams. We listen before we speak. We value different viewpoints. We honor our commitments, treat people with dignity, and take care of the resources we’re given. Whether it’s a teammate’s time, a client’s business, or the planet we live on—we believe everything deserves thoughtful attention.

5. Get It Done

We show up with purpose and deliver with focus. When we say we’ll do something, we follow through—no excuses, no shortcuts. We believe in rolling up our sleeves, solving problems, and pushing through obstacles to make things happen. Results matter—but so does the grit, resourcefulness, and accountability it takes to get there.

Join Us

At the intersection of foodservice and innovation, you’ll find Culinary Depot—a company built on hard work, hands-on experience, and a relentless drive to serve. Founded by Sholem Potash in 1999 and expanded under CEO Michael Lichter, we’ve grown from a trusted equipment supplier into a full-service solution for commercial kitchens across the country.

Our mission is simple: deliver excellence to our customers and opportunity to our team. We’re passionate about what we do, and we believe that when our people thrive, our business thrives. Whether you're on the front lines or behind the scenes, your work matters here.

We’re proud of where we came from—and even more excited about where we’re going. If you're ready to grow with a company that values dedication, curiosity, and getting things done, we invite you to explore our open positions and apply today.

Sales Coordinator- Post-Sale Support

Pearl River, NY

Full Time

Student (College)

Sales Coordinator, Post-Sale Support

Love helping customers and making sure things get done? Join a team where taking ownership actually matters.

About Culinary Depot

Culinary Depot is a leading provider of commercial kitchen equipment and solutions, serving restaurants, institutions, and foodservice operators nationwide. We partner with our customers from initial design and equipment selection through installation and long-term support.

Our business is built on expertise, accountability, and long-term relationships—not one-off transactions.

The Role

We are looking for a Sales Coordinator, Post-Sale Support to help ensure our customers receive an exceptional experience after the sale.

Once a customer places an order, there are often many moving pieces—order status, deliveries, damages, discrepancies, service issues, customer questions, and coordination between sales and internal teams.

You will be responsible for keeping those pieces moving.

This is a hands-on, customer-facing role for someone who is organized, proactive, and takes ownership. You will work closely with customers, salespeople, service, operations, vendors, and other internal teams to make sure commitments are followed through and issues are resolved.

This is not a “take a message and pass it along” position. You are expected to own the issue, communicate with the customer, coordinate internally, and stay on it until it is resolved.

What Success Looks Like

Customers know they have someone they can rely on after the sale
Salespeople can trust you to keep their customers informed and taken care of
Orders and issues are followed through from beginning to end
Customers receive proactive updates rather than having to chase for answers
Problems are identified early and addressed before they become bigger issues
Internal teams have the information they need to execute
Nothing falls through the cracks

Key Responsibilities

Serve as a primary point of contact for customers after the sale
Respond to customer questions and concerns by phone, email, and chat
Provide updates on order status, deliveries, damages, discrepancies, and other outstanding issues
Coordinate with sales, service, operations, warehouse, purchasing, and vendors to resolve customer issues
Follow up on open orders and outstanding customer concerns
Track issues and ensure they are driven through resolution
Keep salespeople informed of important customer issues and updates
Maintain accurate customer and order records
Escalate issues when necessary while continuing to own the customer communication
Identify recurring issues and recommend ways to improve the customer experience
Build strong relationships with customers and internal teams

Who We're Looking For

Naturally helpful and genuinely enjoys solving problems
Strong communicator who can deal professionally with customers under pressure
Organized and detail-oriented with excellent follow-through
Proactive rather than waiting to be told what to do
Comfortable managing multiple customers, orders, and issues at the same time
Takes ownership and does not easily say, “That's not my job”
Able to work effectively with salespeople and multiple internal departments
Comfortable in a fast-paced environment where priorities can change
Takes pride in keeping customers informed and delivering on commitments

Customer service, sales support, order management, or technical support experience is preferred.

Experience in commercial kitchen equipment, construction, distribution, or a similar industry is a plus, but we are willing to train the right person.

Important to Know

This is not a traditional call-center or customer service role.

You are not simply answering questions and passing customers along. You are part of the sales team's post-sale support structure and play an important role in making sure customers have a positive experience after they place an order.

If you are someone who sees a problem and thinks, “I'll take care of it,” rather than “Someone else should handle that,” you will do well in this role.

Compensation

$25–$33 per hour, based on experience and qualifications.

Why Join Culinary Depot?

We hold high standards and support our team accordingly.

Competitive compensation with performance-based reviews
Medical, Dental, and Vision insurance
401(k) with company match
Paid Time Off and paid holidays
Hands-on training and mentorship
Internal growth and advancement opportunities
Fast-paced, collaborative, and execution-focused culture
Opportunity to work closely with sales and make a direct impact on the customer experience

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