What Drives Us: Our Core Values

At the heart of everything we do are five core values that shape our culture, guide our decisions, and keep us moving forward as a team. These aren't just words on a wall—they’re the standard we hold ourselves to every day.

1. Be Proud, Be Passionate

We believe great work starts with ownership and enthusiasm. We take pride in what we create—not just in the final product, but in how we get there. Every project is a chance to bring our best selves forward, to stand behind our work with confidence, and to let our passion drive innovation and excellence. We care deeply, and it shows.

2. Find the Good, Spread the Vibe

Positive energy creates momentum. We seek out what's working, celebrate wins (big and small), and uplift the people around us. Challenges come and go, but our attitude is what sets us apart. Whether we’re collaborating with teammates or serving customers, we lead with kindness, optimism, and the belief that every day is an opportunity to make someone’s day better.

3. Stay Curious

We never stop learning. Curiosity fuels our growth and keeps us adaptable in a world that’s constantly changing. We ask questions, dig deeper, and stay open to new ideas and perspectives. If there's a better way to do something, we want to find it. We embrace experimentation, welcome feedback, and strive to learn something new—every single day.

4. Respect Everyone, Respect Everything

Respect is the foundation of trust—and trust is the foundation of great teams. We listen before we speak. We value different viewpoints. We honor our commitments, treat people with dignity, and take care of the resources we’re given. Whether it’s a teammate’s time, a client’s business, or the planet we live on—we believe everything deserves thoughtful attention.

5. Get It Done

We show up with purpose and deliver with focus. When we say we’ll do something, we follow through—no excuses, no shortcuts. We believe in rolling up our sleeves, solving problems, and pushing through obstacles to make things happen. Results matter—but so does the grit, resourcefulness, and accountability it takes to get there.

Join Us

At the intersection of foodservice and innovation, you’ll find Culinary Depot—a company built on hard work, hands-on experience, and a relentless drive to serve. Founded by Sholem Potash in 1999 and expanded under CEO Michael Lichter, we’ve grown from a trusted equipment supplier into a full-service solution for commercial kitchens across the country.

Our mission is simple: deliver excellence to our customers and opportunity to our team. We’re passionate about what we do, and we believe that when our people thrive, our business thrives. Whether you're on the front lines or behind the scenes, your work matters here.

We’re proud of where we came from—and even more excited about where we’re going. If you're ready to grow with a company that values dedication, curiosity, and getting things done, we invite you to explore our open positions and apply today.

Service Coordinator

Spring Valley, NY

Full Time

Entry Level

Culinary Depot is a leading provider of commercial kitchen equipment and solutions, dedicated to delivering exceptional service and support to our customers.

Role Summary:
We are looking for a detail-oriented and customer-focused Service Coordinator to join our team. In this role, you will ensure that customers receive timely and efficient service for their kitchen equipment needs. You will manage service scheduling, coordinate with manufacturers, respond to customer inquiries, and resolve issues to maintain high levels of satisfaction.

Key Responsibilities:

Schedule and dispatch local technicians to ensure timely service delivery
Communicate with manufacturers to secure warranty coverage
Respond to customer inquiries via phone, email, and chat promptly and professionally
Resolve customer complaints and equipment-related issues
Monitor outstanding cases via dashboard and provide regular updates to customers
Collaborate with internal departments to resolve customer inquiries
Identify trends in customer requests, manufacturer responses, or equipment issues and report to management
Work closely with fellow Service Coordinators to ensure seamless service delivery

Ideal Candidate:

Strong organizational and communication skills
Experience in customer service or technical support, preferably in foodservice or equipment-related industries
Proactive, detail-oriented, and able to manage multiple priorities
Comfortable working with cross-functional teams and external vendors
Problem-solving mindset with a focus on improving processes

Why Culinary Depot:
Join a dynamic and supportive team committed to customer satisfaction and operational excellence. We value collaboration, continuous learning, and a “get it done” attitude.
We encourage you to apply, even if you don’t meet every qualification. Your unique skills and experiences could be exactly what we’re looking for

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