What Drives Us: Our Core Values

At the heart of everything we do are five core values that shape our culture, guide our decisions, and keep us moving forward as a team. These aren't just words on a wall—they’re the standard we hold ourselves to every day.

1. Be Proud, Be Passionate

We believe great work starts with ownership and enthusiasm. We take pride in what we create—not just in the final product, but in how we get there. Every project is a chance to bring our best selves forward, to stand behind our work with confidence, and to let our passion drive innovation and excellence. We care deeply, and it shows.

2. Find the Good, Spread the Vibe

Positive energy creates momentum. We seek out what's working, celebrate wins (big and small), and uplift the people around us. Challenges come and go, but our attitude is what sets us apart. Whether we’re collaborating with teammates or serving customers, we lead with kindness, optimism, and the belief that every day is an opportunity to make someone’s day better.

3. Stay Curious

We never stop learning. Curiosity fuels our growth and keeps us adaptable in a world that’s constantly changing. We ask questions, dig deeper, and stay open to new ideas and perspectives. If there's a better way to do something, we want to find it. We embrace experimentation, welcome feedback, and strive to learn something new—every single day.

4. Respect Everyone, Respect Everything

Respect is the foundation of trust—and trust is the foundation of great teams. We listen before we speak. We value different viewpoints. We honor our commitments, treat people with dignity, and take care of the resources we’re given. Whether it’s a teammate’s time, a client’s business, or the planet we live on—we believe everything deserves thoughtful attention.

5. Get It Done

We show up with purpose and deliver with focus. When we say we’ll do something, we follow through—no excuses, no shortcuts. We believe in rolling up our sleeves, solving problems, and pushing through obstacles to make things happen. Results matter—but so does the grit, resourcefulness, and accountability it takes to get there.

Join Us

At the intersection of foodservice and innovation, you’ll find Culinary Depot—a company built on hard work, hands-on experience, and a relentless drive to serve. Founded by Sholem Potash in 1999 and expanded under CEO Michael Lichter, we’ve grown from a trusted equipment supplier into a full-service solution for commercial kitchens across the country.

Our mission is simple: deliver excellence to our customers and opportunity to our team. We’re passionate about what we do, and we believe that when our people thrive, our business thrives. Whether you're on the front lines or behind the scenes, your work matters here.

We’re proud of where we came from—and even more excited about where we’re going. If you're ready to grow with a company that values dedication, curiosity, and getting things done, we invite you to explore our open positions and apply today.

Assistant Sales Representative

Spring Valley, NY

Full Time

Entry Level

About Culinary Depot

Culinary Depot is a leading provider of commercial kitchen equipment and solutions, serving restaurants, institutions, and foodservice operators nationwide. We partner with our customers from initial design and equipment selection through installation and long-term support. Our business is built on expertise, accountability, and long-term relationships—not one-off transactions.

Role Summary

We are hiring an Assistant Sales Representative (ASR) to manage customer relationships after the sale, specifically when equipment issues arise. This role sits at the intersection of sales and service.

You will be the point person when customers experience equipment problems. Your responsibility is to protect the relationship, manage communication, coordinate resolution, and ensure the customer remains confident in Culinary Depot.

This is not a “pass it to service and move on” role. You own the customer experience post-sale and work internally with service coordinators, vendors, manufacturers, and sales reps to drive issues to resolution.

If you take pride in protecting customer relationships and making sure problems are handled professionally and efficiently, this role will be a strong fit.

What Success Looks Like

Customers feel supported even when equipment issues occur
Problems are owned end-to-end, not deflected
Communication is proactive, clear, and solutions-focused
Sales reps are confident their accounts are being protected
Equipment issues are resolved with urgency and accountability
Customer retention remains strong despite challenges

Key Responsibilities

Serve as the primary contact for customers experiencing post-sale equipment issues
Coordinate with Service Coordinators to schedule technicians and ensure timely dispatch
Work with manufacturers to secure warranty approvals and parts when necessary
Communicate clearly and consistently with customers regarding timelines and expectations
Track open equipment cases and follow up proactively until resolution
Partner with outside sales reps to protect and maintain key accounts
Escalate recurring product or vendor issues to management
Maintain accurate documentation of service-related cases in internal systems
Identify opportunities to strengthen customer relationships during resolution

Who We’re Looking For

Strong communicator who can manage difficult conversations professionally
Calm and solution-oriented under pressure
Highly organized with strong follow-through
Relationship-driven and protective of customer accounts
Able to coordinate across multiple internal teams
Takes ownership instead of deflecting responsibility

Experience in customer service, account management, or equipment/service coordination is preferred. Foodservice or commercial equipment experience is a plus.

Attitude, accountability, and professionalism matter more than background.

Important to Know

This is not a traditional service desk role and not a call-center environment. You are representing the sales team and protecting revenue-generating relationships. The way issues are handled directly impacts retention and repeat business.

If you avoid difficult conversations or prefer transactional interactions, this will not be the right role.

Why Join Culinary Depot

We hold high standards and support our team accordingly.

Competitive compensation
Performance-based reviews
Medical, Dental, and Vision insurance
401(k) with company match
Paid Time Off plus paid holidays
Hands-on training and internal growth opportunities
Fast-paced, collaborative, execution-focused culture

This role is critical to long-term customer retention and brand reputation. If you want to play a direct role in protecting accounts and strengthening relationships, this is that opportunity.

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This is a full-time, in-office position in Spring Valley, NY. Are you able to work on-site Monday–Friday?*

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