What Drives Us: Our Core Values

At the heart of everything we do are five core values that shape our culture, guide our decisions, and keep us moving forward as a team. These aren't just words on a wall—they’re the standard we hold ourselves to every day.

1. Be Proud, Be Passionate

We believe great work starts with ownership and enthusiasm. We take pride in what we create—not just in the final product, but in how we get there. Every project is a chance to bring our best selves forward, to stand behind our work with confidence, and to let our passion drive innovation and excellence. We care deeply, and it shows.

2. Find the Good, Spread the Vibe

Positive energy creates momentum. We seek out what's working, celebrate wins (big and small), and uplift the people around us. Challenges come and go, but our attitude is what sets us apart. Whether we’re collaborating with teammates or serving customers, we lead with kindness, optimism, and the belief that every day is an opportunity to make someone’s day better.

3. Stay Curious

We never stop learning. Curiosity fuels our growth and keeps us adaptable in a world that’s constantly changing. We ask questions, dig deeper, and stay open to new ideas and perspectives. If there's a better way to do something, we want to find it. We embrace experimentation, welcome feedback, and strive to learn something new—every single day.

4. Respect Everyone, Respect Everything

Respect is the foundation of trust—and trust is the foundation of great teams. We listen before we speak. We value different viewpoints. We honor our commitments, treat people with dignity, and take care of the resources we’re given. Whether it’s a teammate’s time, a client’s business, or the planet we live on—we believe everything deserves thoughtful attention.

5. Get It Done

We show up with purpose and deliver with focus. When we say we’ll do something, we follow through—no excuses, no shortcuts. We believe in rolling up our sleeves, solving problems, and pushing through obstacles to make things happen. Results matter—but so does the grit, resourcefulness, and accountability it takes to get there.

Join Us

At the intersection of foodservice and innovation, you’ll find Culinary Depot—a company built on hard work, hands-on experience, and a relentless drive to serve. Founded by Sholem Potash in 1999 and expanded under CEO Michael Lichter, we’ve grown from a trusted equipment supplier into a full-service solution for commercial kitchens across the country.

Our mission is simple: deliver excellence to our customers and opportunity to our team. We’re passionate about what we do, and we believe that when our people thrive, our business thrives. Whether you're on the front lines or behind the scenes, your work matters here.

We’re proud of where we came from—and even more excited about where we’re going. If you're ready to grow with a company that values dedication, curiosity, and getting things done, we invite you to explore our open positions and apply today.

Customer Service Manager

Spring Valley, NY

Full Time

Mid Level

At Culinary Depot, we are committed to delivering exceptional service and solutions to our customers. We are looking for a driven Customer Service Manager to lead our team and ensure every client receives a seamless, positive experience.

Position Summary:
The Customer Service Manager will oversee daily operations of the customer service team, ensuring high-quality support, efficient processes, and customer satisfaction. This role requires a proactive leader who can train, motivate, and manage a team while continuously improving service standards.

Key Responsibilities:

Lead, mentor, and manage the customer service team to achieve performance goals.
Monitor customer interactions, analyze feedback, and implement improvements.
Handle escalated customer issues with professionalism and efficiency.
Collaborate with sales, operations, and other departments to ensure a seamless customer experience.
Maintain knowledge of products, services, and industry trends to provide accurate guidance to customers.

Qualifications:

Proven experience in customer service management or related leadership role.
Excellent interpersonal, communication, and problem-solving skills.
Strong organizational and team management abilities.
Ability to analyze data and metrics to drive improvements.
Proficiency in customer service software, CRM systems, and Microsoft Office Suite.
Bachelor's degree preferred, but equivalent experience is acceptable.

Key Attributes:

Positive and professional attitude.
Strong leadership and motivational skills.
Customer-focused mindset with attention to detail.
Ability to thrive in a fast-paced, dynamic environment.

Why Join Us:

Opportunity to lead a passionate team in a growing company.
Collaborative, supportive work environment.
Competitive salary and benefits package.
Career growth and development opportunities.

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